Patient Financial Services

At Calhoun Liberty Hospital (CLH), we are committed to providing high-quality, compassionate care to every patient—regardless of ability to pay. As a not-for-profit facility, your payments help support and expand essential healthcare services in our community. Whether you’re trying to pay your CLH bill, need help understanding insurance, or are looking for financial assistance, we’re here to help you navigate every step.

Billing Process

When you visit CLH or the clinic, our billing process starts at registration. We ask that you bring your current insurance information—including health, auto, or workers’ compensation plans. This helps us file claims promptly and accurately.

CLH submits claims directly to your insurer as a courtesy. Once your claim is processed, you may receive a bill for any remaining charges not covered by insurance, such as:

• Copayments
• Coinsurance
• Deductibles

If you’re unable to pay your hospital bill in full, we offer payment plans and financial assistance. Contact Patient Financial Services at 850‑674‑5411 for support.

Insurance Accepted at CLH

CLH accepts most major insurance plans, including both private and government-funded coverage. If you don’t see your provider listed or need help confirming coverage, contact our office.

Private Insurance Plans:

• Aetna
• BlueCross BlueShield of Florida
• Capital Health Plan
• Centurion
• Cigna
• Clear Health Alliance
• Covenant Hospice
• Coventry
• Emerald Coast Hospice
• Humana
• Humana Military
• Magellan
• Prime Health Services
• Simply Healthcare
• Staywell
• Sunshine Health
• Three Rivers Provider Network
• United Healthcare
• Wellcare

Government Programs:

• Medicare
• Florida Medicaid
• Tricare
• VA Benefits (Call to confirm participation)

Be aware that some independent providers (such as radiologists and ER physicians) may bill separately and may not be in-network. Always check with your insurance provider.

Financial Assistance & Self-Pay Discounts

CLH provides financial assistance for emergency and medically necessary services. If you cannot afford your CLH bill, we encourage you to apply.

How to Apply:

• Download Financial Assistance Application
• Hospital Financial Assistance Policy
• CLH Clinic Financial Assistance Policy
• Or pick up forms at the hospital, clinic, or Business Office

What You’ll Need:

• W-2s
• Recent tax returns
• Pay stubs
• Bank statements

Applications are reviewed within 30 days of submission. We use federal poverty guidelines to determine eligibility.

Questions? Call 850‑237‑3025, Monday–Friday, 8 a.m. to 4:30 p.m.
Interpreters and assistance with Medicaid or Marketplace insurance are available.

Uninsured? You may qualify for discounts. Learn more:

• View Self-Pay Discount Policy

Price Transparency

We want you to feel informed and confident about your care costs. Use the resources below to estimate your hospital bill or learn more about pricing at CLH.

• Florida Health Price Finder
• Download CLH Machine-Readable File (CMS Rule)
• Request a Personalized Estimate
• Or call our Business Office: 850‑674‑5411
• https://rcm.trubridge.com/RemitRepPcePortal/EstimateGeneration?GUID=a86bc120f99a44af93b800cc20ca53a9

Service bundles may differ from your actual bill. For a more accurate, personalized estimate, contact us directly.

Separate Bills from Independent Providers

You may receive separate bills from independent physicians or services provided at CLH. These providers may or may not participate in the same insurance plans.

Independent Billing Contacts:

• Emergency Room & Hospitalist Services
  Envision Physician Services
  Phone: 888‑513‑6044
• Radiology Services
  Radiology Partners
  Email: feerequests@radpartners.com | Phone: 904‑236‑5884
• Ambulance Services
  • After 8/1/2022: 1‑844‑899‑7701 | Questions@AMB-EMS.com
  • Before 8/1/2022: 1‑800‑342‑5460

Pay Your CLH Bill

Paying your CLH hospital bill is quick and secure. Choose one of the following options:

• Online: Use the link provided in your statement, or pay on the Payment Portal.
• Phone: Call the number on your bill to pay via phone or bank draft
• Mail or In-Person: Send or deliver payment to:
  Patient Financial Services
  20370 NE Burns Avenue
  Blountstown, FL 32424
  Phone: 850‑674‑5411
  Hours: Monday–Friday, 8 a.m. – 4:30 p.m.

Your Rights: No Surprises Act

You are protected from unexpected balance bills for emergency services or care from out-of-network providers at in-network hospitals. Learn more about your rights:

• No Surprises Act Details

If you have questions about your hospital bill, CLH insurance coverage, or need help applying for assistance, contact Patient Financial Services at 850‑674‑5411 or 850‑237‑3025. We’re here to help.